Other Details

3. Warranty T&Cs 3 year warranty for all portable power products except: ● 2 year warranty for Air Compressors, Welders, Robotic Lawnmowers ● 2 year warranty for all 1500rpm Diesel Generators, subject to service records and maximum 500h/year (see separate warranty terms) ● 1 year warranty on all 3000rpm air-cooled diesel products, maximum 1000h ● Products ‘powered by Hyundai engine’, such as the P1 Power Equipment series, have a 2 year warranty. Hyundai portable power products are guaranteed to be free from defects in both material and workmanship for the length of the warranty period from the original date of purchase. This ‘warranty’ ensures that any defective part will be repaired or replaced at the discretion of Genpower Ltd. To use the warranty, we require model number, serial number, proof of purchase and service records, if applicable. For full warranty information, please visit: https://hyundaipowerequipment.co.uk/support/warranty-information A. Warranty Limitations Items not covered by warranty (this is for guidance only; there may be additional items that are not covered by warranty): ● General wear and tear and user misuse ● Damage from lack of maintenance as described in the user manual ● Damage by accident, impact, improper installation or storage ● Damage by water ingestion, submersion and external water damage ● Damage caused by frost or overheating from excessive ambient temperatures or lack of ventilation ● Damage to the machine used in a marine environment ● Damage by operation with incorrect pressure, conditions or modifications ● Damage from overloading (all machines) or underloading (generators) ● Fuel related problems (contaminated or stale fuel, incorrect fuel/oil mixture, incorrect fuel type) ● Modified products, such as but not limited to external wiring, modifications, filters, etc ● Repairs made during warranty period without prior approval from Genpower Ltd ● Service items such as, but not limited to, spark plugs, carburettors, gaskets, filters, recoil units, cables, clips, hoses, lances, trigger guns, reals, seals, pump valves, AVRs, 12v batteries, key fob batteries are covered by a 1 year warranty, subject to fair wear and tear. ● Wearing items such as, but not limited to, belts, brushes, bushes, bearings, blades, trimmer heads, chains, bars, wheels and tyres are covered by a 90 day warranty. For further information please see section 8 of our warranty T&Cs: https://hyundaipowerequipment.co.uk/support/warranty-information B. Part Requests In order to process a parts warranty claim, we will require the following information: a) Photographs of the damaged part. b) Serial number of the machine. c) Proof of purchase. d) Return of original part (if requested). We aim to dispatch the requested parts within 48 hours of receipt of the request. Please note that during peak periods these times may vary. In the event that we are unable to fulfill your request due to the part being out of stock then we will keep you updated on the status of your request and provide you with an ETA on delivery. C. Return Requests All returns must be arranged through our customer service team who will issue you with a returns authorisation number - these requests can be sent to aftersales@hyundaipowerequipment.co.uk. Genpower Ltd will arrange for collection of goods within the warranty period. Please be aware that if the fault is found to be a non-warranty fault, then transportation, handling and workshop labour charges will apply. (Note: Highlands and islands will incur a surcharge). Please refer to section 5 of our warranty T&Cs for full information: https://hyundaipowerequipment.co.uk/support/warranty-information Upon receipt of your returns request, we aim to respond within 48 hours and will provide you with a returns label or an arranged collection. Upon receipt of the goods, please allow up to 14 days for the machine to be inspected by our workshop team. Please note that during peak periods this timescale may vary, but we will endeavour to keep you updated on progress status. Once the machine has been inspected, we will advise on next steps i.e. repair, replacement or refund. Please note: no decision can be made prior to inspection. Credits for returns will only be issued upon receipt and assessment of returned goods subject to our standard T&Cs. Credit notes for returns will be issued within 24 hours after the credit has been processed. D. Customer Change of Mind The customer has the right to return the goods within 30 days if unused and in a good saleable condition. A 5% fee is charged as contribution towards the cost of return carriage and restocking/repackaging. E. Courier Damage The contact information for any courier damage claims is courierclaims@genpower.co.uk. The condition of product(s) must be checked immediately upon delivery. If an item is delivered damaged, then the following procedure must be followed: ● The item must be signed for as damaged upon receipt from the courier. ● You must notify us of the damage within 48 hours. NOTE: we cannot consider claims for transit damage beyond 48 hours following delivery. ● We will also require photos of the exterior of the packaging, label, the interior of the box and any damage to successfully raise a courier claim. ● We will then arrange uplift of the damaged machine and seek further resolution - i.e. replacement or refund. Sometimes we would look to send parts to the customer directly if they are willing to fit the part themselves, in which case they would receive a part and a voucher. F. Small Works Agreement We have a document in place for our dealers to fill out when completing warranty repairs or small fixes on products they have sold. Please get in touch with us for this form before completing any repairs. It includes information on parts required, repair duration and agreed price. 4. Diesel Generator Warranty Our Diesel Generator range offers a 24 month limited warranty (effective from 09/12/2020). If the unit is being used as prime power, the warranty period will be limited to 1 year. In the event that the machine is being used as a standby generator, the warranty period will be 24 months. NOTE: the correct servicing schedule must be adhered to. For full warranty terms and conditions for our 1500rpm generator range, please refer to: https://hyundaipowerequipment.co.uk/1500rpm-generator-warranty-and-maintenance.