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Pressure Pump Solutions Ltd. Terms and Conditions

Pressure Pump Solutions Ltd. Terms and Conditions

Our full contact details are as follows:

Pressure Pump Solutions Ltd.
Marnley House,
Chapel Lane
Penistone
Sheffield
S36 6AQ

WHAT PAYMENT METHODS ARE AVAILABLE?

Pressure Pump Solutions Ltd. make it easy for you to pay for your pressure washing / cleaning equipment. If you are having any issues at checkout, please get in touch with us by calling 03303326163 or email us at info@pressurepumpsolutions.co.uk.

CREDIT AND DEBIT CARDS

Pressure Pump Solutions Ltd. accept all major credit and debit cards.

Pressure Pump Solutions Ltd. Payment Methods

FINANCE

Flexible finance is available to help you purchase the right water pressure equipment for your needs. Please click here for further information.

BANK TRANSFER

If you wish to pay for your order by a bank transfer, our bank details are provided once you place an order. 

To pay by bank transfer, you can either:

  • Call your bank and arrange for a funds transfer to our account.
  • Transfer the funds through online banking.
  • Take the cash into any branch of our bank and ask for the cash to be deposited into our account.
  • Please include your order number as a reference on the payment. Please do not write "order number xxxxx" as a reference, you simply need to write the order number itself - e.g. "64925". A bank transfer is a free method of paying and usually arrives into our account no later than the next working day after payment is sent. Orders will only be processed once the exact order amount has been received.

Company Registration Number: 13358489

VAT Registration Number: 379 6257 42

Shipping & Deliveries

Contents

Click on a link below to read about individual shipping and delivery terms and conditions for each product range.

V-Tuf Pressure Washers, Accessories and Spare Parts

Kingfisher Water Storage Tanks

Buffalo Water Bowsers

Portwest Safety Wear

V-TUF Pressure Washers & Dust Extractors For Sale - Accessories & Spare Parts

Please see below general terms and conditions including shipping, returns, warranties and refunds for our V-Tuf range of products:

5.1 Terms and conditions for delivery are only applicable in the UK. For delivery outside the UK please contact FENCO GROUP LTD's export department.
5.2 Unless otherwise agreed delivery of the goods shall take place at the Purchaser's place of business.
5.3 Where FENCO GROUP LTD makes delivery of the goods to the Purchaser's place of business or any other place as agreed in writing, all charges in relation to carriage, including, without limitation transport costs, insurance and unloading, will at FENCO GROUP LTD's option, be borne by the Purchaser.
5.4 Delivery of the goods shall be completed on the goods arrival at the Purchaser's place of business.
5.5 If the Purchaser does not accept delivery of any of the goods when they are ready for delivery then the goods will be deemed to have been delivered, risk passing to the Purchaser (including for loss or damage caused by FENCO GROUP LTD's negligence) and FENCO GROUP LTD may:
5.5.1 store the goods until delivery takes place, and charge the Purchaser for all related costs and expenses (including without limitation storage and insurance); or
5.5.2 Sell the goods at the best price readily obtainable and (after deduction of all reasonable storage and selling expenses) charge the Purchaser for any shortfall below the Contract price.
5.6 Any dates specified by FENCO GROUP LTD for delivery of the goods are intended to be an estimate and time of delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time. FENCO GROUP LTD shall not be liable for any delay in delivery of the goods that is caused by an event of force majeure or the Purchaser's failure to provide FENCO GROUP LTD with adequate delivery instructions that are relevant to the supply of the goods.
5.7 FENCO GROUP LTD reserves the right to deliver in instalments and any failure to deliver one instalment will not entitle the Purchaser to terminate the contract.
5.8 The quantity of any consignment of goods recorded by FENCO GROUP LTD upon dispatch from FENCO GROUP LTD's place of business shall be conclusive evidence of the quantity received by the Purchaser can provide conclusive evidence proving the contrary.
5.9 Claims for shortages or damaged goods must be made in writing to FENCO GROUP LTD within 3 days of receipt of the goods. Or using the form on the contact us page online.
5.10 Claims for non-delivery must be made to FENCO GROUP LTD within 10 days of dispatch shown on invoice.
 

Kingfisher Water Storage Tanks

Delivery to any of the following areas may incur additional delivery charges:

Channel Islands, Isle of Man, Isle Of Wight, Anglesey, Isles of Scilly, Western Isles, Orkney Islands, Shetland Islands, Northern Ireland & Republic of Ireland, Scottish Highlands and Offshore Islands and also areas north of the Glasgow/Edinburgh line including the following postcode areas:

AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA20-40, PA60-78, PH1-26, PH30-44, PH49-50, TD, ZE

If your delivery location or postcode is listed above, please call our sales team on 03303326163. We can then provide you with an accurate price to deliver the product(s) to your location.

How Much Is Delivery?

Our standard UK Mainland delivery charges are displayed within each product description and these charges are automatically added to your shopping basket when you place an order. All final delivery charges are displayed during the checkout process and clearly displayed in your total order value.

When Will I Receive My Order?

Our products are supplied from a number of different locations and delivery times vary.

Each product has an expected delivery lead time clearly displayed under the product price. The delivery lead times are displayed in working days which excludes weekends and bank holidays.

If you order multiple items, we may deliver your order in separate consignments.

My Delivery Address Has Restricted Access, Can You Organise Delivery On A Suitable Vehicle?

Yes, we are able to arrange delivery on a suitable vehicle for locations where there is restricted access for standard delivery vehicles, for example, an articulated lorry. For locations with narrow access roads, we can organise delivery on a smaller vehicle e.g. 7.5 tonne vehicle.

If your delivery address has restricted access, please let us know before placing your order online or over the phone. If delivery fails due to access issues that we were not informed of at the time the order was placed, you may be liable for any subsequent re-delivery charges.

Will I Need To Sign For The Delivery? Can It Be Left Without A Signature?

Unless you specify when placing your order, a signature will be required. We can request that the courier leaves your delivery without a signature but this is entirely at your own risk.

What Happens If The Product(S) Are Out Of Stock When I Place An Order?

If we are unable to deliver your order within the timeframe specified in the product description, we will contact you, as soon as possible to advise of a revised delivery date or offer alternative products.

Do You Offer A Next Day Or Express Delivery Service?

We do not currently offer a next day or express delivery service for orders placed online. If you require a product urgently, please call our sales team and they will be happy to assist.

Certain products within our range, for example, with lead times of 48 hours, may be stocked items which we may be able to offer on a next day delivery service. Please talk to our sales team for more information.

Do You Offer Any Discounts For Bulk Orders? Or Any Reductions On The Delivery Charge?

If you are ordering multiples of the same product, we may be able to offer you a discount on the product price and delivery charge. Call our sales team on 03303326163 to check whether this would apply to your order.

Delivery - European & International addresses

We are happy to provide a quote if you require delivery to a European or International Address.

Buffalo Water Bowsers

DELIVERY
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract. If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be effected and the Buyer shall be liable for any expense associated with such storage. The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery.

Portwest safety wear 

Delivery
4.1. The Supplier shall deliver the Goods to the location set out in the Order or such other location as the
parties may agree (“Delivery Location”).
defect or failure. If delivery is not refused, and the Customer does not notify the Supplier accordingly,
the Customer shall not be entitled to reject the Goods and the Supplier shall have no liability for
such defect or failure, and the Customer shall be bound to pay the price as if the Goods had been
delivered in accordance with the Contract.
4.2. The Customer shall accept the Goods when they are tendered for delivery at the Delivery Location.
The Customer shall provide such access, personnel, facilities and assistance as may be required to
facilitate the safe unloading of the Goods at the Delivery Location.
4.3. Delivery is completed on the completion of unloading of the Goods at the Delivery Location.
4.4. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence.
The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force
Majeure Event, the Customer’s failure to comply with any of the requirements of clause 4.2, or the
Customer’s failure to provide the Supplier with adequate delivery instructions or any other
instructions that are relevant to the supply of the Goods.
4.5. If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses
incurred by the Customer in obtaining replacement goods of similar description and quality in the
cheapest market available, less the price of the Goods. The Supplier shall have no liability for any
failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event, the
Customer’s failure to comply with any of the requirements of clause 4.2, or the Customer’s failure to
provide the Supplier with adequate delivery instructions or any other instructions that are relevant
to the supply of the Goods.
4.6. If the Supplier delivers up to and including 3% more or less than the quantity of Goods ordered the
Customer may not reject them, but on receipt of notice from the Customer that the wrong quantity of
Goods was delivered, a pro rata adjustment shall be made to the Order invoice.
4.7. The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately.
Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other
instalment.

Returns Policy

Contents

Click on a link below to read about individual Returns Policies for each product range.

V-Tuf Pressure Washers, Parts and Accessories

Kingfisher Direct Water Tanks

Buffalo Bowsers

Portwest Safety Wear

V-Tuf Pressure Washers Parts And Accessories Returns Policy

6. RETURNS
6.1 Notwithstanding any other provision in the Contract, FENCO GROUP LTD may at its option allow the Purchaser to return the goods upon the following conditions:
6.1.1 that the relevant goods are non-faulty;
6.1.2 that the relevant goods are goods that are ordinarily held in stock at one of FENCO GROUP LTD's locations;
6.1.3 that the Purchaser notifies FENCO GROUP LTD within 10 days of delivery of its intention to return the goods;
6.1.4 that the goods are returned to FENCO GROUP LTD within 15 days of delivery;
6.1.5 FENCO GROUP LTD and the Purchaser shall agree whether the goods shall be delivered by the Purchaser to FENCO GROUP LTD or collected by FENCO GROUP LTD from the Purchaser;
6.1.6 that the goods are undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale;
6.1.7 the Purchaser agrees to pay FENCO GROUP LTD a 15% handling fee against the return of non-faulty standard goods.
6.2 Notwithstanding any other provision in the Contract, FENCO GROUP LTD may from time to time at its sole option accept the return of non-standard, non-faulty goods upon separate rates, terms and conditions, to be agreed with the Purchaser in advance of any such return. Non-standard goods are goods which are not ordinarily held in stock at one of FENCO GROUP LTD's locations.
6.3 If the consumer is not satisfied with a FENCO GROUP LTD product and or service, and is based outside of Europe. Please use the form on the contact us page of the website. Further action will be taken by the customer services team.

Kingfisher Direct Water Tanks Returns Policy

9. Distance Contracts: Cancellation Right (Consumers)

9.1 This Section 9 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

9.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

9.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 9, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

9.4 If you cancel a contract on the basis described in this Section 9, you must send the products back to us (to the address we specify) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 9 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

9.5 If you cancel an order in accordance with this Section 9, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this Section 9.

9.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

9.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

9.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 9 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

9.9 You will not have any right to cancel a contract as described in this Section 9 insofar as the contract relates to:

(a) the supply of goods which are liable to deteriorate or expire rapidly;

(b) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;

(c) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you; or

(d) the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.

13. Business Customers: Returns Policy

13.1 This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section [9].

13.2 Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

13.3 Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section [11], then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges excluding express/next day services). You will be responsible for paying the cost of returning the product to us and any restocking fees which are charged by our suppliers.

Buffalo Bowsers Returns Policy

Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge within 12 months from the date of delivery (unless a component offers a longer period of warranty), subject to the following conditions:

  • the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;
  • the defect being due to the faulty design, materials or workmanship of the Seller.
  • Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense, if so requested by the Seller.
  • Where the Goods have been manufactured and supplied to the Seller by a third party, any warranty granted to the Seller in respect of the Goods shall be passed on to the Buyer.
  • The Seller shall be entitled in its absolute discretion to refund the price of the defective Goods in the event that such price has already been paid.
  • The remedies contained in this Clause are without prejudice to the other Terms and Conditions herein, including, but without limitation, Clauses 10 and 11 below.

10. INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties.

11. FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

Portwest Safety Gear Returns Policy

6.1. Unless the Goods are defective (meaning that they do not comply with the warranty set out in clause
5.1), then the Supplier will not accept the return of Goods by the Customer unless:
6.1.1. such return has been agreed in writing by the Supplier’s returns department, who may
provide the Customer with a returns reference number;
6.1.2. the Customer pays to the Supplier the handling charge specified by the Supplier;
6.1.3. the Customer arranges at its own expense for the relevant Goods to be returned to
such location as the Supplier may specify, accompanied by a consignment note
quoting any returns reference number; and
6.1.4. the Goods are returned in the same condition as they were in when delivered by the
Supplier, and are fit for resale by the Supplier.
6.2. Unless the Goods are defective (meaning that they do not comply with the warranty set out in clause
5.1), the Supplier will not accept the return of personalised or bespoke Goods.
6.3. Where the Supplier agrees that the Customer may return the Goods, and the Customer complies
with the obligations pursuant to clauses 6.1.2 and 6.1.4, then only that part of the Order which relates
to the Goods so returned shall be deemed to be cancelled.
6.4. Save as provided in this clause, no Order may be cancelled by the Customer except with the written
agreement of the Supplier and on terms that the Customer shall indemnify the Supplier in full against
all loss (including loss of profit), cost, damages, charges and expenses incurred by the Supplier as
a result of cancellation.

Warranty Policy

Warranty - Terms & Conditions For Pressure Pump Solutions Ltd.

Contents:

Procedure for claiming under warranty

General Terms

Delivery Terms

Damaged Items

Faulty Items

Unwanted Items

Warranty

Our Contract

Customer Service

 

This website is owned and run by Pressure Pump Solutions Ltd. trading as Pressure Pump Solutions Ltd. ("The Company”).

All goods sold on this website are warranted by the manufacturer (and/or their distributor), to the original purchaser, for a period of 12 (twelve) months from the date of shipment from the factory, (6 months for equipment on Hire or Rental), to be free from defects in material and workmanship under normal use and service.

“Normal use and Service” means not to exceed the recommendations on maximum speeds, pressures and temperatures, duration of duty and usage, type of usage, and expected usage environment or handling fluids not compatible with components materials, as noted in the applicable manufacturer's product catalogue, technical literature and instructions and design intentions. This warranty shall not apply to any pump or other product which has been repaired or altered to adversely affect the performance or reliability of the pump or product. High pressure jet washers, lances and hoses are also not covered by this warranty due to the adverse conditions of their use.

Neither this warranty nor any implied warranty applies to damage or harm caused by any or all the following:

  1. Freight damage.
  2. Frost or freezing damage.
  3. Damage caused by parts and/or accessories or components not obtained from or approved by the manufacturer or its agents.
  4. Any consequential or incidental damages arising from the use of any pump or other product supplied by the Company or its suppliers and agents.
  5. Damage due to misapplication and/or misuse. Except for any product specified for acid applications, the use of a fluid or solution with a pH less than 7 could be a misapplication.
  6. Normal wear of moving parts or components affected by moving parts.
  7. Use of the pump or item of equipment under conditions or in environments which are extreme in their physical demands upon the pump or item of equipment, including (but not limited to) use in connection with civil or mechanical engineering, building or construction sites, the oil or gas industry, maritime environments, environments having non-temperate extremes of cold or heat or similar environments.
  8. Any damage mistreatment or misuse of the pump or item of equipment.

 

The liability of the Company, manufacturer and/or its agents under the foregoing warranty is limited to the repair or replacement at the manufacturer or agent's option WITHOUT charge for labour, mileage costs or materials of any parts upon return of the entire pump or other product or of the particular part to the manufacturer's factory or its agent's premises within the warranty period, at the sole expense of the purchaser, which part shall upon examination appear to the satisfaction of the manufacturer or its agent to have been defective in material or workmanship.

The liability of the Company under any theory of recovery (except any express warranty where the remedy is set forth in the above paragraph) for loss, harm or damage, shall be limited to the lesser of the actual loss, harm or damage or the purchase price of the involved pump or other product when sold by the Company or its agent to its customer.

The manufacturer(s) and their distributors and/or agents expressly warrants the pumps or other products sold on this website as said above. THERE ARE NO OTHER EXPRESS WARRANTIES. Any implied warranties, including implied warranty of merchantability or of fitness for a particular purpose, are limited in duration to 12 months from the date of purchase by the original purchaser, (6 months for equipment on Hire or Rental). There is no implied warranty of fitness for a particular purpose or merchantability when a product is put to a rental use.

No person including any dealer or representative of the “Company”, or its agents is authorised to make any representation or warranty concerning the products supplied by the Company on behalf of the Company, or to assume for the Company and its agents the obligations contained in this warranty without written agreement. The manufacturers and their agents reserve the right to make changes in design and other changes and improvements upon their products without imposing any obligations upon themselves to install the same, in their existing products or products then in process or manufacture.

This warranty does not affect any statutory rights you may have.

PROCEDURE FOR CLAIMING UNDER WARRANTY

Items that have been put into service:

For items that have been put into service, after contacting us to obtain an RMA, the Claimant must despatch the pump, product or part at his own expense and suitably packaged and insured to the manufacturer or its agent (as decided by the Company) with a full and detailed report for inspection, upon receipt the manufacturer or its agent will inspect and decide whether the pump, product or part is in fact a genuine warranty claim. Upon this decision the pump, product or part will either be repaired or replaced free of charge under this warranty (should a fault be found, and the item be covered by this warranty) or despatched (and return shipping charged) to the original customer together with a full report should it be found not to be covered by this warranty and/or have no fault.

Items that are claimed to be non-working on receipt:

For items that are claimed to be non-working on receipt (i.e., have not yet been put into service), after contacting us to obtain an RMA, the Claimant must despatch the pump, product or part at his own expense and suitably packaged and insured with all accessories, instructions and packaging as originally delivered and in an 'as-new' condition to the manufacturer or its agent (as decided by the Company) with a full and detailed report for inspection.

For palletised items, the item must be securely attached to its original pallet with all accessories, instructions and packaging as originally delivered and in an 'as-new' condition. The Company will arrange collection of pelletised items from the Claimant's premises.

Upon receipt the manufacturer or its agent will inspect and decide whether the pump, product or part was in fact faulty when delivered. Upon this decision the pump, product or part will either be replaced free of charge (should a fault be found) and a credit given for return shipping or despatched back to the original customer (and return shipping charged) together with a full report should it be found to have no fault. If no fault is found and the Claimant does not want the item returning any shipping charges incurred by the Company for delivery and collection will be deducted from any credit given. Any credit given will be at the discretion of the Company.

Items for which a replacement is needed urgently:

If a replacement for a warranty claimed item is needed urgently, a replacement will be despatched to the customer and charged for prior to dispatch; on receipt of the claimed defective item the manufacturer or its agent will decide whether the claim is valid and if so, the Company will issue a credit or refund for the faulty item returned. Should the manufacturer or its agent find the claimed item to be out of the warranty declarations or have no fault the said charge for the replacement sent to the Claimant will stand and be paid by the customer as normal.

GENERAL TERMS

All data and measurements are without liability and show approximate values only. The manufacturers and their agents reserve the right to make technical modifications at any time without prior notification.

The product descriptions and/or specifications used and provided in this website do not stand for guaranteed characteristics. The details we supply are recommendations only, which we give to the best of our knowledge and in good faith. It is the sole responsibility of the Purchaser to satisfy himself as to the suitability, appropriateness and safety of any items for his intended usage before purchase by reference to the manufacturer's guidance literature and/or other sources.

This statement of manufacturer's warranty conditions forms part of the Company's Terms & Conditions of Sale, which can be seen here.

DELIVERY TERMS

Pressure Pump Solutions Ltd. offers free courier delivery on all orders over £60.00 net with a small order postal charge of £3.95 for orders under this amount. Fluids, oversized, and heavy items cannot be sent by Royal Mail. These items are sent by Courier Service and subject to a £5.95 delivery charge. Express Delivery is also optional at checkout for orders below £60.00 net.

Oversized items will be delivered by pallet network. These items will be sent on a 3-5 Working Day service and will require a signature. If there is nobody available to accept the delivery, the items will be returned to the depot and re-delivered with a £75.00 + VAT cost re-delivery cost.

Please be aware that this offer is available to MAINLAND UK ONLY.

We aim to process and dispatch your order the same business day supplying your order is placed before 12.00 noon. Once received, the NEXT DAY courier service (2 days for certain postcodes)) assures delivery of your parcel by close of business the following business day. PPS cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does PPS accept any later loss or liability for delivery delays.

Any orders placed outside of mainland UK will be contacted with a delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg can be sent by Royal Mail, items over 1kg are sent by our courier service with package tracking.

Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us at once if your order is delayed for more than 3 days. A delay of over 15 days is considered a lost item. During periods leading up to holidays please add an added day to all the above estimates.

*We do not guarantee any service but will endeavour to meet these service standards and keep our excellent reputation for customer service.

DAMAGED ITEMS

Customers handle checking consignments for damage or missing parts, PRIOR to ACCEPTING and SIGNING from courier. Any omissions or errors on an order must be reported within 7 days of receipt to PPS.

In the unlikely event that items are damaged in transit; please inform us at once. This will ensure that any claims against the courier can be processed promptly, and a replacement item re-sent.

Pressure Pump Solutions Ltd. cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered.

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. PPS cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders at once and only sign for your order if it is correct.

Please Call PPS 01226 765258 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

PPS cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and PPS will deliver to nominated secure addresses according to the customer’s instructions.

FAULTY ITEMS

Pressure Pump Solutions Ltd. cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and PPS will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items:

Any faulty goods must be returned to PPS within 14 days before we send out a replacement. The carriage for this is at the customer’s expense and proof of delivery is needed. Once evaluated, if the issue is considered a manufacturers fault, the items are eligible for replacement or refund as preferred by the customer.

Items that are faulty outside of the 14-day period above are not eligible for refund but may be covered by warranty. Please contact us to receive details of a specific product warranty.

Please Call PPS 01226 765258 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

PPS cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied. PPS will undertake to replace any goods in the shortest time possible or supply equivalent quality goods accordingly.

Faulty items returned to us are usually dealt with within 10 working days. However, Manufacturer's warranty claims can take up to 28 days to be resolved. Please see the above point should you need an item urgently.

UNWANTED ITEMS

Any unwanted goods returned within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resalable condition.

Please Call Pressure Pump Solutions Ltd. 01226 765258 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at PPS discretion for unwanted goods returned in their original protective packaging after 7 working days. All carriage related to unwanted goods will be charged to the customer.

Please note customised items, special order items and oversized items may be non-returnable. We recommend speaking to a member of our customer services team if you have a query about our returns policy on a particular item.

WARRANTY

Wear and tear are not covered under any warranty arrangement supplied by PPS and the assessment of suspected wear and tear damage must be carried out by PPS or its agents.

Items that show they have been forcefully broken or damaged by impact or excessive force will not be covered under any warranty arrangement. The items will have to be returned to PPS at the customer’s expense for assessment before a replacement is authorised.

Any modification to equipment supplied by PPS without their prior consent or agreement, automatically invalidates any warranty supplied by PPS to cover the goods supplied.

If you would like to know the warranty terms of a select item and cannot find clear concise information on the product page, please contact a member of our admin team using the contact details found on our 'Contact Us' page (found on the footer of this page).

OUR CONTRACT

All orders placed by you and purchases of goods from us (be it in store, via telephone or via our website) are ordered based on the above terms and conditions and are subject to acceptance by either yourself or us.

Order acceptance occurs upon delivery of the goods (if bought over the phone or via the website), or the collecting of goods from the trade counter - at which point a legally binding contract is constituted between you and us.

Pressure Pump Solutions Ltd. supply equipment to professionals and so all purchases are made under Business-to-Business Terms.

The processing of your payment and acknowledgment of your order (including email order confirmations that your order is processed) does not constitute legal acceptance of your order.

CUSTOMER SERVICE

If you have any complaints, then feel free to contact us in the following ways:

Call Customer Services on 01226 765258

E-mail: info@pressurepumpsolutions.co.uk

We aim to resolve any complaints within a week of receiving them.

Please Note: Pressure Pump Solutions Ltd. are suppliers of pumps and cleaning equipment to domestic, trade and industry clients. All transactions are considered business to business. While It's always worthwhile to ask and we appreciate the information, price matching is by discretion only. Here at Pressure Pump Solutions Ltd., we aim to always provide our customers with the best possible prices and service.

See all Portwest Terms and conditions below

PORTWEST Clothing Ltd - Terms of trading
1. Interpretation
1.1. Definitions:
Conditions, the phrase “bespoke Goods” refers to items that are non-standard items that are not in
the Supplier’s catalogue.
3.4. The Supplier may notify the Customer that an Order placed by it is to be treated as a “specials order”.
The number of units that may be purchased by the Customer under a specials order shall be subject
to such minimum number as the Supplier may notify.
5.3.6. the Goods differ from their description or the Specification as a result of changes made
to ensure they comply with applicable statutory or regulatory requirements.
5.4. A claim by the Customer which is based on any defect in the quality or condition of the Goods or their
failure to correspond with specification shall (whether or not delivery is refused by the Customer)
be notified to the Supplier within 3 (three) days from the date of delivery or (or where the defect or
failure was not apparent on reasonable inspection) within a reasonable time after discovery of the
“Business Day”
“Conditions”
“Contract”
“Customer”
“Force Majeure
Event”
“Goods”
“Order”
a day (other than a Saturday, Sunday or public holiday) when banks in
London are open for business.
the terms and conditions set out in this document as amended from time
to time in accordance with clause 14.3.
the contract between the Supplier and the Customer for the sale and
purchase of the Goods in accordance with these Conditions.
the person or firm who purchases the Goods from the Supplier.
an event or circumstance beyond a party’s reasonable control
including the occurrence or resurgence of pandemics.
the goods (or any part of them) set out in the Order.
the Customer’s order for the Goods, as set out in the Customer’s purchase
order form.
3.5. To the extent that the Goods are to be manufactured in accordance with a Specification supplied
by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses,
damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of
reputation and all interest, penalties and legal and other professional costs and expenses) suffered
or incurred by the Supplier in connection with any claim made against the Supplier for actual or
alleged infringement of a third party’s intellectual property rights arising out of or in connection with
the Supplier’s use of the Specification. This clause 3.5 shall survive termination of the Contract.
3.6. The Supplier reserves the right to amend the specification of the Goods and/or the Specification if
required by any applicable statutory or regulatory requirements.
4. Delivery
4.1. The Supplier shall deliver the Goods to the location set out in the Order or such other location as the
parties may agree (“Delivery Location”).
defect or failure. If delivery is not refused, and the Customer does not notify the Supplier accordingly,
the Customer shall not be entitled to reject the Goods and the Supplier shall have no liability for
such defect or failure, and the Customer shall be bound to pay the price as if the Goods had been
delivered in accordance with the Contract.
5.5. Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of
the Goods’ failure to comply with the warranty set out in clause5.1.
5.6. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent
permitted by law, excluded from the Contract.
5.7. These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.
6. Return of Goods
“Specification” (a) any specification for the personalisation of Goods that in all other
respects are standard items as listed in the Seller’s catalogue;
or
(b) any specification for bespoke items, where the Goods ordered
are not standard items listed in the Seller’s catalogue;
in either case that is agreed in writing by the Supplier.
“Supplier” Portwest Clothing Limited (registered in England and Wales with company
number 02243347).
1.2. Interpretation:
1.2.1. a reference to a statute or statutory provision is a reference to such statute or provision as
amended or re-enacted. A reference to a statute or statutory provision includes any
subordinate legislation made under that statute or statutory provision, as amended or reenacted.
1.2.2. any phrase introduced by the terms including, include, in particular or any similar
expression shall be construed as illustrative and shall not limit the sense of the
words preceding those terms.
1.2.3. a reference to writing or written includes faxes and e-mails.
2. Basis of contract
2.1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to
impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2. The Order constitutes an offer by the Customer to purchase the Goods in accordance with these
Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable
Specification submitted by the Customer are complete and accurate.
2.3. The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the
Order, at which point the Contract shall come into existence.
2.4. The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered
with or contained in:
2.4.1. any documents of the Customer; or
2.4.2. any framework agreement or other supply agreement to which the Customer and
Supplier might be parties,
in either case, that is inconsistent with these Conditions.
2.5. Any samples, drawings, or advertising produced by the Supplier and illustrations contained in the
Supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea
of the Goods referred to in them. They shall not form part of the Contract nor have any contractual
force.
2.6. A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be
valid for a period of 90 (ninety) days from its date of issue.
3. Goods
3.1. For standard Goods, the Goods are described in the Supplier’s catalogue.
3.2. For personalised Goods, the Goods are described in the Supplier’s catalogue, as modified by any
applicable Specification. For the purposes of these Conditions, the phrase “personalised Goods”
refers to standard products that are included in the Supplier’s catalogue in relation to which the
Customer may at its option request the addition of their own name, branding or other similar
cosmetic changes which are not amendment to the underlying specification of the item in question.
3.3. For bespoke Goods, the Goods are described in the Specification. For the purposes of these
4.2. The Customer shall accept the Goods when they are tendered for delivery at the Delivery Location.
The Customer shall provide such access, personnel, facilities and assistance as may be required to
facilitate the safe unloading of the Goods at the Delivery Location.
4.3. Delivery is completed on the completion of unloading of the Goods at the Delivery Location.
4.4. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence.
The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force
Majeure Event, the Customer’s failure to comply with any of the requirements of clause 4.2, or the
Customer’s failure to provide the Supplier with adequate delivery instructions or any other
instructions that are relevant to the supply of the Goods.
4.5. If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses
incurred by the Customer in obtaining replacement goods of similar description and quality in the
cheapest market available, less the price of the Goods. The Supplier shall have no liability for any
failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event, the
Customer’s failure to comply with any of the requirements of clause 4.2, or the Customer’s failure to
provide the Supplier with adequate delivery instructions or any other instructions that are relevant
to the supply of the Goods.
4.6. If the Supplier delivers up to and including 3% more or less than the quantity of Goods ordered the
Customer may not reject them, but on receipt of notice from the Customer that the wrong quantity of
Goods was delivered, a pro rata adjustment shall be made to the Order invoice.
4.7. The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately.
Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other
instalment.
5. Quality
5.1. The Supplier warrants that on delivery the Goods shall:
5.1.1. conform in all material respects with their description and any applicable Specification;
and
5.1.2. be free from material defects in design, material andworkmanship.
5.2. Subject to clause 5.3, if:
5.2.1. the Customer gives notice in writing to the Supplier in accordance with clause 5.4;
5.2.2. the Supplier is given a reasonable opportunity of examining such Goods; and
5.2.3. the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s
place of business at the Customer’s cost,
the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the
defective Goods in full.
5.3. The Supplier shall not be liable for the Goods’ failure to comply with the warranty set out in clause
5.1 in any of the following events:
5.3.1. the Customer makes any further use of such Goods after giving notice in accordance
with clause 5.2;
5.3.2. the defect arises because the Customer failed to follow the Supplier’s oral or written
instructions as to the storage, commissioning, installation, use and maintenance of the
Goods or (if there are none) good trade practice regarding thesame;
5.3.3. the defect arises as a result of the Supplier following any drawing, design or
Specification supplied by the Customer;
5.3.4. the Customer alters or repairs such Goods without the written consent of the Supplier;
5.3.5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or
abnormal storage or working conditions; or
6.1. Unless the Goods are defective (meaning that they do not comply with the warranty set out in clause
5.1), then the Supplier will not accept the return of Goods by the Customer unless:
6.1.1. such return has been agreed in writing by the Supplier’s returns department, who may
provide the Customer with a returns reference number;
6.1.2. the Customer pays to the Supplier the handling charge specified by the Supplier;
6.1.3. the Customer arranges at its own expense for the relevant Goods to be returned to
such location as the Supplier may specify, accompanied by a consignment note
quoting any returns reference number; and
6.1.4. the Goods are returned in the same condition as they were in when delivered by the
Supplier, and are fit for resale by the Supplier.
6.2. Unless the Goods are defective (meaning that they do not comply with the warranty set out in clause
5.1), the Supplier will not accept the return of personalised or bespoke Goods.
6.3. Where the Supplier agrees that the Customer may return the Goods, and the Customer complies
with the obligations pursuant to clauses 6.1.2 and 6.1.4, then only that part of the Order which relates
to the Goods so returned shall be deemed to be cancelled.
6.4. Save as provided in this clause, no Order may be cancelled by the Customer except with the written
agreement of the Supplier and on terms that the Customer shall indemnify the Supplier in full against
all loss (including loss of profit), cost, damages, charges and expenses incurred by the Supplier as
a result of cancellation.
7. Samples
Where the Customer requests (and the Supplier agreed to provide) samples of Goods, the
Supplier shall be entitled to invoice the Customer the full price of such samples upon dispatch.
Such invoice will be credited provided that the Customer returns the relevant items at its own
expense in unused and undamaged condition within 30 (thirty) days of delivery. If the relevant
items are not so returned, the Customer will become immediately liable to pay the amount
invoiced.
8. Title and risk
8.1. The risk in the Goods shall pass to the Customer on completion of delivery.
8.2. Title to the Goods shall not pass to the Customer until the earlierof:
8.2.1. the Supplier receives payment in full (in cash or cleared funds) for the Goods and any
other goods that the Supplier has supplied to the Customer, in which case title to the
Goods shall pass at the time of payment of all such sums; and
8.2.2. the Customer resells the Goods, in which case title to the Goods shall pass to the
Customer at the time specified in clause 8.4.
8.3. Until title to the Goods has passed to the Customer, the Customer shall:
8.3.1. store the Goods separately from all other goods held by the Customer so that they
remain readily identifiable as the Supplier’s property;
8.3.2. not remove, deface or obscure any identifying mark or packaging on or relating to the
Goods;
8.3.3. maintain the Goods in satisfactory condition and keep them insured against all risks for
their full price from the date of delivery;
8.3.4. notify the Supplier immediately if it becomes subject to any of the events listed in
clause 10.1; and
8.3.5. give the Supplier such information relating to the Goods as the Supplier may require
from time to time.
8.4. Subject to clause 8.5, the Customer may resell or use the Goods in the ordinary course of itsbusiness (but not otherwise) before the Supplier receives payment for the Goods. However, if the
Customer resells the Goods before that time:
8.4.1. it does so as principal and not as the Supplier’s agent; and
8.4.2. title to the Goods shall pass from the Supplier to the Customer immediately before the
time at which resale by the Customer occurs.
8.5. If before title to the Goods passes to the Customer, the Customer becomes subject to any of the
events listed in clause 10.1, then, without limiting any other right or remedy the Supplier may have:
8.5.1. the Customer’s right to resell the Goods or use them in the ordinary course of its
business ceases immediately; and
9.10. Without the requirement to give prior notice to the Customer, the Supplier may at its absolute
discretion withdraw any discount arrangements that are generally applied to purchases made by
the Customer.
9.11. Without the requirement to give prior notice to the Customer, the Supplier may at its absolute
discretion cancel any previously approved credit account or reduce the credit limit on such account.
9.12. The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim,
deduction or withholding (except for any deduction or withholding required by law). The Supplier may
at any time, without limiting any other rights or remedies it may have, set off any amount owing to it
by the Customer against any amount payable by the Supplier to the Customer.
10. Termination
12.2.
organisations published by any member state of the European Union, the United States
of America government, the United Nations or other applicable national governments
(collectively, the “Sanctions Lists”) and neither is it owned or controlled by a person or
entity which is included on such Sanctions Lists.
the receipt and/or the transportation and/or the delivery of the Goods to
its intended destination and/or end users will not constitute a breach or violation by
the Supplier of any applicable laws and regulations including sanction/embargo/
export control laws (including those of the European Union, the United States of
America and the United Nations, where applicable) and will also not expose us to
any sanction or penalty imposed by any state, country, international
governmental organization or other competent authority.
8.5.2. the Supplier may at any time:
8.5.2.1. require the Customer to deliver up all Goods in its possession that have not
been resold, or irrevocably incorporated into another product; and
8.5.2.2. if the Customer fails to do so promptly, enter any premises of the Customer or
of any third party where the Goods are stored in order to recover them.
9. Price and payment
9.1. The price of the Goods shall be:
9.1.1. the price confirmed in the Seller’s order acceptance referred to in clause 2.3 , or, if no
price is quoted, the price set out in the Supplier’s published price list in force as at the
date of delivery; plus
9.1.2. any small order charge which is payable in accordance with the provisions set out in
the Supplier’s price list from time to time.
9.2. The price of the Goods includes delivery to the Delivery Location via commercial courier nominated
by the Seller, using standard delivery service. Where the Customer requests, and the Supplier
agrees to provide, a special delivery service, the Supplier shall notify the Customer of the additional
cost and the price of the Goods shall be increased accordingly.
9.3. The Supplier may, by giving notice to the Customer at any time before delivery, increase the price of
the Goods to reflect any increase in the cost of the Goods that is dueto:
9.3.1. any factor beyond the Supplier’s control (including foreign exchange fluctuations,
increases in taxes and duties,imposition of tariffs and increases in labour, materials
and other manufacturing costs);
9.3.2. any request by the Customer to change the delivery date(s), quantities or types of
Goods ordered, or the Specification; or
9.3.3. any delay caused by any instructions of the Customer or failure of the Customer to give
the Supplier adequate or accurate information or instructions.
9.4. The price of the Goods excludes amounts in respect of value added tax (VAT), which the Customer
shall additionally be liable to pay to the Supplier at the prevailing rate, subject to the receipt of a
valid VAT invoice.
9.5. The Supplier may invoice the Customer for the Goods on or at any time after the completion of
delivery.
9.6. The Customer shall pay for the Goods in full and in cleared funds prior to delivery, unless clause
9.7 applies.
9.7. Where:
9.7.1. the Customer has an approved credit account with the Supplier;and
9.7.2. the price of the Goods, when added to the total of all other sums for the time being
due from the Customer to the Supplier, falls within the credit limit on such approved
account,
the Customer shall pay the invoice in full and in cleared funds no later than 30 days following
the end of the month in which the invoice is rendered.
9.8. Payment shall be made to the bank account nominated in writing by the Supplier. Time for payment
is of the essence.
9.9. If the Customer fails to make any payment due to the Supplier under the Contract by the due date
for payment, then;
9.9.1. the Customer shall pay interest on the overdue amount at the rate of 8% per annum
above Allied Irish Bank’s base rate from time to time. Such interest shall accrue on a
daily basis from the due date until actual payment of the overdue amount, whether
before or after judgment. The Customer shall pay the interest together with the overdue
amount;
9.9.2. the Supplier may recover from the Customer all costs, expenses and other liabilities
(including legal costs on a full indemnity basis) that the Supplier incurs in obtaining
payment of sums due.
10.1. Without limiting its other rights or remedies, the Supplier may terminate this Contract with immediate
effect by giving written notice to the Customer if:
10.1.1.the Customer commits a material breach of any term of the Contract and (if such a
breach is remediable) fails to remedy that breach within 30 days of that party being
notified in writing to do so;
10.1.2.the Customer takes any step or action in connection with its entering administration,
provisional liquidation or any composition or arrangement with its creditors (other than
in relation to a solvent restructuring), being wound up (whether voluntarily or by order
of the court, unless for the purpose of a solvent restructuring), having a receiver
appointed to any of its assets or ceasing to carry on business or, if the step or action
is taken in another jurisdiction, in connection with any analogous procedure in the
relevant jurisdiction;
10.1.3.the Customer suspends, threatens to suspend, ceases or threatens to cease to carry
on all or a substantial part of its business; or
10.1.4.the Customer’s financial position deteriorates to such an extent that in the Supplier’s
opinion the Customer’s capability to adequately fulfil its obligations under the Contract
has been placed in jeopardy.
10.2. Without limiting its other rights or remedies, the Supplier may suspend provision of the Goods under
the Contract or any other contract between the Customer and the Supplier if the Customer becomes
subject to any of the events listed in clause 10.1.1 to clause 10.1.4, or the Supplier reasonably
believes that the Customer is about to become subject to any of them, or if the Customer fails to pay
any amount due under this Contract on the due date for payment.
10.3. Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate
effect by giving written notice to the Customer if the Customer fails to pay any amount due under the
Contract on the due date for payment.
10.4. On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all
of the Supplier’s outstanding unpaid invoices and interest.
10.5. Termination of the Contract shall not affect any of the parties’ rights and remedies that have accrued
as at termination, including the right to claim damages in respect of any breach of this Contract that
existed at or before the date of termination.
10.6. Any provision of the Contract that expressly or by implication is intended to come into or continue in
force on or after termination shall remain in full force and effect.
11. Limitation of liability
11.1. Nothing in these Conditions shall limit or exclude the Supplier’s liability for:
11.1.1. death or personal injury caused by its negligence, or the negligence of its employees,
agents or subcontractors (as applicable);
11.1.2. fraud or fraudulent misrepresentation;
11.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979;
11.1.4. defective products under the Consumer ProtectionAct 1987; or
11.1.5. any matter in respect of which it would be unlawful for the Supplier to exclude or restrict
liability.
11.2. Subject to clause 11.1:
11.2.1. the Supplier shall under no circumstances whatsoever be liable to the Customer,
whether in contract, tort (including negligence), breach of statutory duty, or otherwise,
for any loss of profit, or any indirect or consequential loss arising under or in connection
with the Contract; and
11.2.2. the Supplier’s total liability to the Customer in respect of all other losses arising under
or in connection with the Contract, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, shall in no circumstances exceed the price of
the Goods.
12. Sanctions.
Customer hereby represents and warrants that:
12.1. the Customer is not included on any list of restricted entities, persons or
13. Force majeure
Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any
of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period
of delay or non-performance continues for 4 weeks, the party not affected may terminate this Contract by
giving 14 days written notice to the affected party.
14. General
14.1. Assignment and other dealings.
14.1.1. The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal
in any other manner with all or any of its rights or obligations under the Contract.
14.1.2. The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust
over or deal in any other manner with any or all of its rights or obligations under the
Contract without the prior written consent of theSupplier.
14.2. Entire agreement.
14.2.1. This Contract constitutes the entire agreement between the parties and supersedes
and extinguishes all previous agreements, promises, assurances, warranties,
representations and understandings between them, whether written or oral, relating
to its subject matter.
14.2.2. Each party agrees that it shall have no remedies in respect of any statement,
representation, assurance or warranty (whether made innocently or negligently) that is
not set out in this agreement. Each party agrees that it shall have no claim for innocent
or negligent misrepresentation or negligent misstatement based on any statement in
thisagreement.
14.3. Variation. No variation of this Contract shall be effective unless it is in writing and signed by the
parties (or their authorised representatives) or (ii) notified to the Customer by the Supplier through its
website and accepted by the Customer by indicating such acceptance through the website as
therein provided. .
14.4. Waiver. No failure or delay by a party to exercise any right or remedy provided under the Contract
or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict
the further exercise of that or any other right or remedy. No single or partial exercise of such right or
remedy shall prevent or restrict the further exercise of that or any other right or remedy.
14.5. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or
unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal
and enforceable. If such modification is not possible, the relevant provision or part-provision shall
be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause
shall not affect the validity and enforceability of the rest of theContract.
14.6. Notices.
14.6.1. Any notice or other communication given to a party under or in connection with the
Contract shall be in writing, addressed to that party at its registered office (if it is a
company) or its principal place of business (in any other case) or such other address
as that party may have specified to the other party in writing in accordance with this
clause, and shall be delivered personally, sent by pre-paid first class post or other next
working day delivery service, commercial courier, or fax oremail.
14.6.2. A notice or other communication shall be deemed to have been received: if delivered
personally, when left at the address referred to in clause 14.6.1; if sent by pre-paid
first class post or other next working day delivery service, at 9.00 am on the second
Business Day after posting; if delivered by commercial courier, on the date and at the
time that the courier’s delivery receipt is signed; or, if sent by fax or email, one
Business Day after transmission.
14.6.3. The provisions of this clause shall not apply to the service of any proceedings or other
documents in any legal action.
14.7. Third party rights. No one other than a party to this Contract and their permitted assignees shall
have any right to enforce any of its terms
14.8. . Intellectual Property. All technology and know-how, whether patented or not, which is
incorporated into the Goods and all the industrial and intellectual property rights related to the
Goods are, and shall remain the exclusive property of the Supplier.
14.9. Governing law. The Contract, and any dispute or claim (including non-contractual disputes or
claims) arising out of or in connection with it or its subject matter or formation, shall be governed by
and construed in accordance with the law of England and Wales.
14.10. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have
exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation