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Pressure Pump Solutions Ltd. Warranty - Terms & Conditions

Pressure Pump Solutions Ltd. Warranty - Terms & Conditions

Contents:

Procedure for claiming under warranty

General Terms

Delivery Terms

Damaged Items

Faulty Items

Unwanted Items

Warranty

Our Contract

Customer Service

 

This website is owned and run by Pressure Pump Solutions Ltd. trading as Pressure Pump Solutions Ltd. ("The Company”).

All goods sold on this website are warranted by the manufacturer (and/or their distributor), to the original purchaser, for a period of 12 (twelve) months from the date of shipment from the factory, (6 months for equipment on Hire or Rental), to be free from defects in material and workmanship under normal use and service.

“Normal use and Service” means not to exceed the recommendations on maximum speeds, pressures and temperatures, duration of duty and usage, type of usage, and expected usage environment or handling fluids not compatible with components materials, as noted in the applicable manufacturer's product catalogue, technical literature and instructions and design intentions. This warranty shall not apply to any pump or other product which has been repaired or altered to adversely affect the performance or reliability of the pump or product. High pressure jet washers, lances and hoses are also not covered by this warranty due to the adverse conditions of their use.

Neither this warranty nor any implied warranty applies to damage or harm caused by any or all the following:

  1. Freight damage.
  2. Frost or freezing damage.
  3. Damage caused by parts and/or accessories or components not obtained from or approved by the manufacturer or its agents.
  4. Any consequential or incidental damages arising from the use of any pump or other product supplied by the Company or its suppliers and agents.
  5. Damage due to misapplication and/or misuse. Except for any product specified for acid applications, the use of a fluid or solution with a pH less than 7 could be a misapplication.
  6. Normal wear of moving parts or components affected by moving parts.
  7. Use of the pump or item of equipment under conditions or in environments which are extreme in their physical demands upon the pump or item of equipment, including (but not limited to) use in connection with civil or mechanical engineering, building or construction sites, the oil or gas industry, maritime environments, environments having non-temperate extremes of cold or heat or similar environments.
  8. Any damage mistreatment or misuse of the pump or item of equipment.

 

The liability of the Company, manufacturer and/or its agents under the foregoing warranty is limited to the repair or replacement at the manufacturer or agent's option WITHOUT charge for labour, mileage costs or materials of any parts upon return of the entire pump or other product or of the particular part to the manufacturer's factory or its agent's premises within the warranty period, at the sole expense of the purchaser, which part shall upon examination appear to the satisfaction of the manufacturer or its agent to have been defective in material or workmanship.

The liability of the Company under any theory of recovery (except any express warranty where the remedy is set forth in the above paragraph) for loss, harm or damage, shall be limited to the lesser of the actual loss, harm or damage or the purchase price of the involved pump or other product when sold by the Company or its agent to its customer.

The manufacturer(s) and their distributors and/or agents expressly warrants the pumps or other products sold on this website as said above. THERE ARE NO OTHER EXPRESS WARRANTIES. Any implied warranties, including implied warranty of merchantability or of fitness for a particular purpose, are limited in duration to 12 months from the date of purchase by the original purchaser, (6 months for equipment on Hire or Rental). There is no implied warranty of fitness for a particular purpose or merchantability when a product is put to a rental use.

No person including any dealer or representative of the “Company”, or its agents is authorised to make any representation or warranty concerning the products supplied by the Company on behalf of the Company, or to assume for the Company and its agents the obligations contained in this warranty without written agreement. The manufacturers and their agents reserve the right to make changes in design and other changes and improvements upon their products without imposing any obligations upon themselves to install the same, in their existing products or products then in process or manufacture.

This warranty does not affect any statutory rights you may have.

PROCEDURE FOR CLAIMING UNDER WARRANTY

Items that have been put into service:

For items that have been put into service, after contacting us to obtain an RMA, the Claimant must despatch the pump, product or part at his own expense and suitably packaged and insured to the manufacturer or its agent (as decided by the Company) with a full and detailed report for inspection, upon receipt the manufacturer or its agent will inspect and decide whether the pump, product or part is in fact a genuine warranty claim. Upon this decision the pump, product or part will either be repaired or replaced free of charge under this warranty (should a fault be found, and the item be covered by this warranty) or despatched (and return shipping charged) to the original customer together with a full report should it be found not to be covered by this warranty and/or have no fault.

Items that are claimed to be non-working on receipt:

For items that are claimed to be non-working on receipt (i.e., have not yet been put into service), after contacting us to obtain an RMA, the Claimant must despatch the pump, product or part at his own expense and suitably packaged and insured with all accessories, instructions and packaging as originally delivered and in an 'as-new' condition to the manufacturer or its agent (as decided by the Company) with a full and detailed report for inspection.

For palletised items, the item must be securely attached to its original pallet with all accessories, instructions and packaging as originally delivered and in an 'as-new' condition. The Company will arrange collection of pelletised items from the Claimant's premises.

Upon receipt the manufacturer or its agent will inspect and decide whether the pump, product or part was in fact faulty when delivered. Upon this decision the pump, product or part will either be replaced free of charge (should a fault be found) and a credit given for return shipping or despatched back to the original customer (and return shipping charged) together with a full report should it be found to have no fault. If no fault is found and the Claimant does not want the item returning any shipping charges incurred by the Company for delivery and collection will be deducted from any credit given. Any credit given will be at the discretion of the Company.

Items for which a replacement is needed urgently:

If a replacement for a warranty claimed item is needed urgently, a replacement will be despatched to the customer and charged for prior to dispatch; on receipt of the claimed defective item the manufacturer or its agent will decide whether the claim is valid and if so, the Company will issue a credit or refund for the faulty item returned. Should the manufacturer or its agent find the claimed item to be out of the warranty declarations or have no fault the said charge for the replacement sent to the Claimant will stand and be paid by the customer as normal.

GENERAL TERMS

All data and measurements are without liability and show approximate values only. The manufacturers and their agents reserve the right to make technical modifications at any time without prior notification.

The product descriptions and/or specifications used and provided in this website do not stand for guaranteed characteristics. The details we supply are recommendations only, which we give to the best of our knowledge and in good faith. It is the sole responsibility of the Purchaser to satisfy himself as to the suitability, appropriateness and safety of any items for his intended usage before purchase by reference to the manufacturer's guidance literature and/or other sources.

This statement of manufacturer's warranty conditions forms part of the Company's Terms & Conditions of Sale, which can be seen here.

DELIVERY TERMS

Pressure Pump Solutions Ltd. offers free courier delivery on all orders over £60.00 net with a small order postal charge of £3.95 for orders under this amount. Fluids, oversized, and heavy items cannot be sent by Royal Mail. These items are sent by Courier Service and subject to a £5.95 delivery charge. Express Delivery is also optional at checkout for orders below £60.00 net.

Oversized items will be delivered by pallet network. These items will be sent on a 3-5 Working Day service and will require a signature. If there is nobody available to accept the delivery, the items will be returned to the depot and re-delivered with a £75.00 + VAT cost re-delivery cost.

Please be aware that this offer is available to MAINLAND UK ONLY.

We aim to process and dispatch your order the same business day supplying your order is placed before 12.00 noon. Once received, the NEXT DAY courier service (2 days for certain postcodes)) assures delivery of your parcel by close of business the following business day. PPS cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does PPS accept any later loss or liability for delivery delays.

Any orders placed outside of mainland UK will be contacted with a delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg can be sent by Royal Mail, items over 1kg are sent by our courier service with package tracking.

Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us at once if your order is delayed for more than 3 days. A delay of over 15 days is considered a lost item. During periods leading up to holidays please add an added day to all the above estimates.

*We do not guarantee any service but will endeavour to meet these service standards and keep our excellent reputation for customer service.

DAMAGED ITEMS

Customers handle checking consignments for damage or missing parts, PRIOR to ACCEPTING and SIGNING from courier. Any omissions or errors on an order must be reported within 7 days of receipt to PPS.

In the unlikely event that items are damaged in transit; please inform us at once. This will ensure that any claims against the courier can be processed promptly, and a replacement item re-sent.

Pressure Pump Solutions Ltd. cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered.

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. PPS cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders at once and only sign for your order if it is correct.

Please Call PPS 01226 765258 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

PPS cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and PPS will deliver to nominated secure addresses according to the customer’s instructions.

FAULTY ITEMS

Pressure Pump Solutions Ltd. cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and PPS will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items:

Any faulty goods must be returned to PPS within 14 days before we send out a replacement. The carriage for this is at the customer’s expense and proof of delivery is needed. Once evaluated, if the issue is considered a manufacturers fault, the items are eligible for replacement or refund as preferred by the customer.

Items that are faulty outside of the 14-day period above are not eligible for refund but may be covered by warranty. Please contact us to receive details of a specific product warranty.

Please Call PPS 01226 765258 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

PPS cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied. PPS will undertake to replace any goods in the shortest time possible or supply equivalent quality goods accordingly.

Faulty items returned to us are usually dealt with within 10 working days. However, Manufacturer's warranty claims can take up to 28 days to be resolved. Please see the above point should you need an item urgently.

UNWANTED ITEMS

Any unwanted goods returned within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resalable condition.

Please Call Pressure Pump Solutions Ltd. 01226 765258 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at PPS discretion for unwanted goods returned in their original protective packaging after 7 working days. All carriage related to unwanted goods will be charged to the customer.

Please note customised items, special order items and oversized items may be non-returnable. We recommend speaking to a member of our customer services team if you have a query about our returns policy on a particular item.

WARRANTY

Wear and tear are not covered under any warranty arrangement supplied by PPS and the assessment of suspected wear and tear damage must be carried out by PPS or its agents.

Items that show they have been forcefully broken or damaged by impact or excessive force will not be covered under any warranty arrangement. The items will have to be returned to PPS at the customer’s expense for assessment before a replacement is authorised.

Any modification to equipment supplied by PPS without their prior consent or agreement, automatically invalidates any warranty supplied by PPS to cover the goods supplied.

If you would like to know the warranty terms of a select item and cannot find clear concise information on the product page, please contact a member of our admin team using the contact details found on our 'Contact Us' page (found on the footer of this page).

OUR CONTRACT

All orders placed by you and purchases of goods from us (be it in store, via telephone or via our website) are ordered based on the above terms and conditions and are subject to acceptance by either yourself or us.

Order acceptance occurs upon delivery of the goods (if bought over the phone or via the website), or the collecting of goods from the trade counter - at which point a legally binding contract is constituted between you and us.

Pressure Pump Solutions Ltd. supply equipment to professionals and so all purchases are made under Business-to-Business Terms.

The processing of your payment and acknowledgment of your order (including email order confirmations that your order is processed) does not constitute legal acceptance of your order.

CUSTOMER SERVICE

If you have any complaints, then feel free to contact us in the following ways:

Call Customer Services on 01226 765258

E-mail: info@pressurepumpsolutions.co.uk

We aim to resolve any complaints within a week of receiving them.

Please Note: Pressure Pump Solutions Ltd. are suppliers of pumps and cleaning equipment to domestic, trade and industry clients. All transactions are considered business to business. While It's always worthwhile to ask and we appreciate the information, price matching is by discretion only. Here at Pressure Pump Solutions Ltd., we aim to always provide our customers with the best possible prices and service.