Shipping & Deliveries
Pressure Pump Solutions Ltd. Shipping & Deliveries
Click on a link below to read about individual shipping and delivery terms and conditions for each product range.
Please see below general terms and conditions including shipping, returns, warranties and refunds for our V-Tuf range of products:
5.1 Terms and conditions for delivery are only applicable in the UK. For delivery outside the UK please contact FENCO GROUP LTD's export department.
5.2 Unless otherwise agreed delivery of the goods shall take place at the Purchaser's place of business.
5.3 Where FENCO GROUP LTD makes delivery of the goods to the Purchaser's place of business or any other place as agreed in writing, all charges in relation to carriage, including, without limitation transport costs, insurance and unloading, will at FENCO GROUP LTD's option, be borne by the Purchaser.
5.4 Delivery of the goods shall be completed on the goods arrival at the Purchaser's place of business.
5.5 If the Purchaser does not accept delivery of any of the goods when they are ready for delivery then the goods will be deemed to have been delivered, risk passing to the Purchaser (including for loss or damage caused by FENCO GROUP LTD's negligence) and FENCO GROUP LTD may:
5.5.1 store the goods until delivery takes place, and charge the Purchaser for all related costs and expenses (including without limitation storage and insurance); or
5.5.2 Sell the goods at the best price readily obtainable and (after deduction of all reasonable storage and selling expenses) charge the Purchaser for any shortfall below the Contract price.
5.6 Any dates specified by FENCO GROUP LTD for delivery of the goods are intended to be an estimate and time of delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time. FENCO GROUP LTD shall not be liable for any delay in delivery of the goods that is caused by an event of force majeure or the Purchaser's failure to provide FENCO GROUP LTD with adequate delivery instructions that are relevant to the supply of the goods.
5.7 FENCO GROUP LTD reserves the right to deliver in instalments and any failure to deliver one instalment will not entitle the Purchaser to terminate the contract.
5.8 The quantity of any consignment of goods recorded by FENCO GROUP LTD upon dispatch from FENCO GROUP LTD's place of business shall be conclusive evidence of the quantity received by the Purchaser can provide conclusive evidence proving the contrary.
5.9 Claims for shortages or damaged goods must be made in writing to FENCO GROUP LTD within 3 days of receipt of the goods. Or using the form on the contact us page online.
5.10 Claims for non-delivery must be made to FENCO GROUP LTD within 10 days of dispatch shown on invoice.
Delivery to any of the following areas may incur additional delivery charges:
Channel Islands, Isle of Man, Isle Of Wight, Anglesey, Isles of Scilly, Western Isles, Orkney Islands, Shetland Islands, Northern Ireland & Republic of Ireland, Scottish Highlands and Offshore Islands and also areas north of the Glasgow/Edinburgh line including the following postcode areas:
AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA20-40, PA60-78, PH1-26, PH30-44, PH49-50, TD, ZE
If your delivery location or postcode is listed above, please call our sales team on 03303326163. We can then provide you with an accurate price to deliver the product(s) to your location.
How much is delivery?
Our standard UK Mainland delivery charges are displayed within each product description and these charges are automatically added to your shopping basket when you place an order. All final delivery charges are displayed during the checkout process and clearly displayed in your total order value.
When will I receive my order?
Our products are supplied from a number of different locations and delivery times vary.
Each product has an expected delivery lead time clearly displayed under the product price. The delivery lead times are displayed in working days which excludes weekends and bank holidays.
If you order multiple items, we may deliver your order in separate consignments.
My delivery address has restricted access, can you organise delivery on a suitable vehicle?
Yes, we are able to arrange delivery on a suitable vehicle for locations where there is restricted access for standard delivery vehicles, for example, an articulated lorry. For locations with narrow access roads, we can organise delivery on a smaller vehicle e.g. 7.5 tonne vehicle.
If your delivery address has restricted access, please let us know before placing your order online or over the phone. If delivery fails due to access issues that we were not informed of at the time the order was placed, you may be liable for any subsequent re-delivery charges.
Will I need to sign for the delivery? Can it be left without a signature?
Unless you specify when placing your order, a signature will be required. We can request that the courier leaves your delivery without a signature but this is entirely at your own risk.
What happens if the product(s) are out of stock when I place an order?
If we are unable to deliver your order within the timeframe specified in the product description, we will contact you, as soon as possible to advise of a revised delivery date or offer alternative products.
Do you offer a next day or express delivery service?
We do not currently offer a next day or express delivery service for orders placed online. If you require a product urgently, please call our sales team and they will be happy to assist.
Certain products within our range, for example, with lead times of 48 hours, may be stocked items which we may be able to offer on a next day delivery service. Please talk to our sales team for more information.
Do you offer any discounts for bulk orders? Or any reductions on the delivery charge?
If you are ordering multiples of the same product, we may be able to offer you a discount on the product price and delivery charge. Call our sales team on 03303326163 to check whether this would apply to your order.
Delivery - European & International addresses
We are happy to provide a quote if you require delivery to a European or International Address.
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract. If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be effected and the Buyer shall be liable for any expense associated with such storage. The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery.